Custom IT Management Services
State-of-the-Art Technology for Seamless Business Operations
66% of small businesses are very concerned about cyber security risk.*
51% of small businesses say they are not allocating any budget to cyber security.*
*Cybersecurity Statistics 2024 by Search Logistics
Is this you?
Let’s change that!
As your Greensboro and Raleigh IT Company, Gray & Creech provides the best-in-class office equipment and security technology backed by honesty, integrity, professionalism, and impeccable service. With more than 100 years of experience behind us serving North Carolina’s business office needs, we’re embarking on the next 100 years together!
Gray & Creech Office Solutions delivers a wide range of IT offerings backed by our award-winning service team. If you need IT services NOW, no problem! Our dedicated team is ready to offer remote service immediately—or come to you in an average of just 3.2 hours. Our company was founded on service and, while the products have changed over the last 101 years, our nothing-but-the-best service is still the centerpiece of our company—and your experience.
Delivering Better IT Service Outcomes—and More Uptime—Every Day
When your technology doesn’t work, it means lost productivity, lost business — and lost money. Gray & Creech’s proactive IT support team works to stay on top of any potential problems—addressing and even preventing issues before they cause you a headache.
With a dedicated managed IT service partner, you can be ready for the unexpected and unplanned in your office, including power outages and user accidents. From ready-set-go backup services to top industry support, Gray & Creech ensures that your important business operations keep humming along. Here’s how…
IT Management & Network Services for Small to Mid-size Businesses
Managed Network Services (MNS), or outsourced IT managed services, proactively oversees your business’s network, so that it operates flawlessly—and you know about potential problems before they become massive issues. Rather than suffering from a reactionary budget—only allocating large sums of cash when an unexpected event happens—MNS enables you to manage a predictable monthly budget in order to avoid large, sudden expenses.
Managed Network Services
(MNS) Benefits
- Reduced IT expenses
- Improved staff productivity
- Expanded security
- Increased compliance
- Extended IT hardware life
- IT oversight, support, management
- Password & software license management
With Gray & Creech’s Greensboro and Raleigh IT Services, you’re never alone when it comes to handling the complex and constantly changing world of IT and cybersecurity. When you partner with Gray & Creech, you focus on your business and we handle the IT!
Your Productivity Just Got Better!
No-Hassle IT Solutions, Guaranteed!
4 Pillars for the Perfect Office IT Network Solution
Pillar 1: Discovery / Assessment / Collaboration
Let’s get started!
Our expert IT team meets with your company’s operation leadership. During this initial meeting, we’ll take the time to understand the complete nature of your business and employ our Assessment Tool to discover where your risks and vulnerabilities lie. Then we’ll design a custom IT network solution that both addresses your needs within budget and optimizes the best possible performance for your business.
- Shortfalls and potential hazards
- Compliancy
- Hardware and software problems
- Open security gaps
- Power outage mitigation and recovery
- And more!
Pillar 2: Network Operation Center (NOC) Services
No business operation is secure without its nerve center. A Network Operation Center (NOC) is at the heart of every healthy IT network—and that means yours too. That’s why Gray & Creech is your NOC Service provider. With managed NOC Services in place, you’ll have a command over the following tasks and processes.
- Monitor all network components: Routers, Switches, Servers, Firewalls, Databases, Software, Laptops, Desktops
- Continuous firmware updates
- On-demand security patches
- Daily network activity assessments
- Daily, on-demand data backups, replication, storage
- Ready-set-go recovery
- Policies and SLA enforcement
- Perpetual viruses and remediation scans
- Constant threat analysis
- Comprehensive performance reports
- Regular suggestions for improvement
Pillar 3: Security Operations Center (SOC) Services
Small businesses are more vulnerable to outside attacks than ever before. While you may think that the big companies are more likely targets, bad actors are increasingly targeting small business owners as the low-hanging fruit. They’re betting that you have NOT invested in your cybersecurity. That’s why security operations services is essential for your business continuity.
With Gray & Creech’s Security Operations Center (SOC) Services, we next-level your security, ensuring a better-protected business IT infrastructure from online hackers, phishing schemes, ransomware, and other scams.
- Compliance Assessment & Management
- Vulnerability Assessments
- Penetration Testing
- Intrusion Detection & Prevention
- Log Management
- Alert Ranking
- Incident Response
- Root Cause Investigation
- Disaster Recovery
- Behavior Analysis
Pillar 4: Local, NC-Based Help Desk + 24/7/365 Support
Gray & Creech is always just a quick phone call away. And our service and response times exceed our clients’ expectations, year in and year out. In addition to being a basic and necessary approach to IT management, our local, U.S.-based help desk support continues to be the lifeblood of our service model.
Most IT issues are small in nature and just take a quick phone call to resolve. So, the good news is that when you have an IT problem, knowing that help is a simple phone call away is the security that all employees need. Gray & Creech’s help desk support can resolve just about any problem remotely—and, if needed, we’ll deploy an onsite tech to your office, most of the time within the same day!
Smart Business Owners Prepare for the Unexpected.
The Gray & Creech Mission
IT Management Services You Can Depend On
Gray & Creech copiers are backed with our replacement guarantee; simple on-site training; automated, on-time supply replenishment; and quick response time by manufacturer-certified technicians. We’ll quickly resolve any problems that occur—in one visit or just a phone call. Plus, we offer easy financing and leasing options to suit your budget and needs.
Who We Work With
- Corporations
- Large businesses
- Manufacturing facilities
- Warehouses
- Fulfillment / Distribution centers
- Corporate headquarters
- Franchises
- And more!
Your Datto Partner for Backups, Restoration, and Data Protection
Don’t get caught unprepared!
Datto has been on the forefront of backup, restoration, and data protection with a comprehensive suite of business solutions centered around IT and, specifically, data backup. Our business world revolves around data, and this essential data is hosted on hardware, either locally or in the cloud. No matter how new and perfect any hardware may seem, the bottom line is that it’s going to fail at some point. Take precautions today to incorporate a disaster recovery plan as the center point of a good network operation.
Your Microsoft Partner for Maximum Uptime
Like so many other things in life and in business today, Microsoft has transitioned to a SaaS (subscription) model, which means just another thing for you to track and manage.
That’s why Gray & Creech IT Solutions is your easy and seamless Microsoft partner. You’ll never have to worry about outdated software again, and with Gray & Creech IT support, we can manage all of your Microsoft-related tasks.
- Maintain and manage subscriptions
- Handle password resets
- Direct software troubleshooting
- Onboarding new employees
- And more!
So, your team concentrates on its core business, while we take care of your Microsoft products.
Need to elevate your Microsoft Platform to include SharePoint or cloud-based Active Directory? Not a problem at all. Our team is experienced and certified in the full suite of Microsoft products.
- Email Management
- Email Server Migration
- Office 365 Subscriptions
- SharePoint
- Active Directory
- LDAP
- Azure
For peace of mind that your business will run smoothly with little-to-no downtime, turn to Gray & Creech for responsive, no-hassle IT management services. Your productivity just got better!